Service Level Commitment

Effective Date: February 08, 2021

Excluding scheduled maintenance windows, Nobl9 will use commercially reasonable efforts to maintain 99.5% availability of the hosted portion of the Software for each calendar month during the Subscription term. The Software will be deemed “available” so long as Users are able to login to the Software interface and access service level objective data. Excluding planned maintenance periods, in the event the Software availability drops below 99.5% for two consecutive months, Customer may terminate the Agreement in the calendar month following such two-month period upon written notice to Nobl9. To assess uptime, Customer may request the Software availability for a prior month by filing a support ticket through the Nobl9 support site.

To report an outage, please email support@nobl9.com