More by Kit Merker:
Why Your Marketing Site Needs Reliability Targets (SLOs) Too 5 “Reasons” I Hate SLOs How do we measure the customer experience? An Easy Way to Explain SLOs and SLAs to Business Executives Nobl9 Demo: Kubernetes Cluster Failover Scenario SREs: Stop Asking Your Product Managers for SLOs Nobl9 Demo: Setting up a Prometheus SLO with the Web UI Reliability Evolution from Datacenter to Cloud: Interview with Less Lincoln, SRE at Microsoft Nobl9 Has Joined The Cloud Native Computing Foundation Nobl9 Demo: GitOps Ready sloctl and SLO YAML Driving SLO Adoption through CICD Delivering the Right Data for Better SLOs with Nobl9 & New Relic Nobl9 and Lightstep Partner to Integrate Distributed Tracing Technology into SLO Management Platform Want a Reputation for Reliability? Keep it Simple. Interview with Matt Klein The Ultimate Guide to Reliability Talks at re:Invent 2020| Author: Kit Merker
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Delivering reliable software services is a challenge for any team running infrastructure, and OpenStack is no exception. Service Level Objectives (SLOs) help bring a data-driven approach to defining, measuring, and delivering the right level of reliability for a given use case while optimizing cost and pace of change.
SLOs are an essential tool for any SRE team to achieve sustainable customer happiness.
What are SLOs?
In 2016, Google published the “Site Reliability Engineering” book that introduced SLOs as a way to optimize the customer experience. SLOs are customer-centric goals that define expectations between the stakeholders of your service. SLOs are an essential tool for any Site Reliability Engineering (SRE) team to achieve sustainable customer happiness when running OpenStack. How can you adapt this construct for private cloud and the tenants that you are supporting?
Recently, I had the honor of joining Joseph Sandoval, SRE Manager for the Adobe Advertising Cloud platform, in a presentation on this topic at the virtual Open Infrastructure Summit. Joseph and his team are currently running six production zones totaling 150,000 cores of OpenStack compute for Adobe Advertising Cloud, the infrastructure platform which supports global advertising customers at hyper-scale.
I invite you to watch our presentation. In it, we break down how to define SLOs that matter to your users. We also demo a working example of an OpenStack application with clearly defined SLOs under failure scenarios.
What you’ll learn from this video:
- How to deliver reliable features faster on private cloud without degrading the customer experience.
- How to provide tier SLOs in multi-tenant environments.
- How to implement and build a culture around SLOS with your organization.
Take a look. I welcome your thoughts and questions. You can engage with me on Twitter at @KitMerker.
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