Service Level Objectives
for ServiceNow

ServiceNow is widely recognized for its powerful IT service management (ITSM) capabilities, helping organizations streamline workflows and automate tasks across IT, HR, customer service, and more. It excels at managing incidents, service requests, and changes, providing a unified platform to improve operational efficiency and service delivery. When integrated with alerting systems, ServiceNow becomes a critical tool for managing incident response and ensuring that service disruptions are resolved efficiently.

Nobl9 integrates with ServiceNow as an alerting method, sending notifications when key Service Level Objectives (SLOs) are at risk of being breached. This ensures that teams are alerted through ServiceNow only when user-impacting issues arise, reducing noise and allowing for a more focused response. Nobl9’s precise alerting ensures that teams can prioritize incidents based on reliability goals, streamlining resolution workflows within ServiceNow. This integration helps teams stay proactive and ensure that performance issues are addressed before they affect customer satisfaction, all within their existing ServiceNow incident management processes.