Service Level Objectives
for ServiceNow Cloud Observability

ServiceNow Cloud Observability, formerly Lightstep, offers comprehensive Application Performance Monitoring (APM) by collecting and analyzing metrics and traces to provide real-time insights into the health and performance of cloud-native applications. It allows teams to track everything from infrastructure metrics to detailed request traces, enabling deep visibility into complex systems. This helps teams troubleshoot performance bottlenecks and optimize service delivery.

Nobl9 enhances ServiceNow Cloud Observability by converting these metrics and traces into actionable Service Level Objectives (SLOs). Nobl9 helps teams focus on reliability goals that align with user expectations, turning raw data into clear, measurable performance targets. This integration also enables users to monitor error budgets and track how systems are performing against SLOs over time, ensuring proactive reliability management. Together, Nobl9 and ServiceNow Cloud Observability provide a strategic view of system health, helping teams improve service delivery and maintain performance consistency.