Customer Experience Monitoring
When do minor app glitches start costing you users? Explore our Digital Customer Experience Survey to see how small disruptions impact user retention and satisfaction.
60%
of users experience frustration with slow load times
32%
of users switch to competitors after encountering issues at checkout
19%
of users delete an app after a poor experience
Explore our Digital Customer Experience Survey to see how small disruptions impact user retention and satisfaction.
Micro-Outages and Their Impact on Customer Experience
Micro-outages are those quick, frustrating moments where your app glitches—like a sudden slowdown, an unexpected logout, or a failed action. They might not take the whole app down, but they can seriously disrupt the user experience, especially on mobile apps where alternatives are just a tap away. Traditional monitoring tools often miss these subtle issues, letting them fly under the radar. Over time, these repeated micro-outages lead to app abandonment, with 32% of users switching to a competitor and 19% deleting the app, making it critical to address them before they cause lasting damage.
What Are SLOs and How Do They Help?
Service Level Objectives (SLOs) are performance goals that define acceptable service quality for users. By placing SLOs at critical stages in the user journey—such as logging in, making transactions, or interacting with third-party services—you can track how well your app performs at each step. For example, if users experience delays during checkout or due to a slow API, SLOs help you spot and address these issues before they escalate. This ensures the app consistently meets user expectations without overwhelming your team with unnecessary alerts.
Explore the State Of SLOs survey to discover how SLOs are revolutionizing engineers' approach to reliability
The Digital Application Customer Experience Survey
Our Customer Experience Survey uncovers critical insights into how small disruptions—like slow load times, app crashes, and unexpected logouts—affect user satisfaction and retention. The survey reveals which app issues frustrate users the most, how poor reliability impacts business metrics, and where companies can focus their efforts to improve.
By downloading, you'll gain valuable data and actionable takeaways to enhance app performance, reduce churn, and deliver a better customer experience.
Get Your Copy Of The Report
The Nobl9 Approach
At Nobl9, we believe in embracing the reality that no software is perfect. Service Level Objectives (SLOs) help you manage this imperfection by setting failure thresholds that still keep customers satisfied without driving up costs unnecessarily. For example, every additional “9” of reliability (like 99.9% vs. 99.99%) can cost exponentially more, and SLOs help you balance performance and cost.
Regarding customer experience and micro-outages, we encourage teams to use SLOs to monitor failure rates at critical points in the user journey—where it matters most to users. For instance, users might tolerate a slight delay when opening an app, but they won't tolerate disruptions during important actions like checking out, saving work, or logging in. SLOs at these sensitive touchpoints help you catch and prioritize issues that truly impact user experience, without chasing minor delays that don’t bother users.
See How it Works
Nobl9 Can Help You Reduce Micro-Outages Across Critical Touchpoints in Your User Journey
Our Customer experience One Pager reveals the Nobl9 way of managing customer experience and the customer journey holistically and effectively.
Optimizing effort and impact is high on everyone’s list these days, and the payoff from having Nobl9 automated SLOs means we can leverage advanced reliability data more effectively and focus on optimizing observability data footprint expansion while expanding value and insight.
Webinar: Building Reliable E-Commerce Experiences
Digital Customer Experience is critical within E-Commerce applications
Tracy Farrell from Google and Dan Sepich from Nobl9 discuss the implications of user experience within e-commerce applications and the effects that unreliability can have.
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