Customer Experience

Posted by Marcin Kurc |
Monitoring Tells Me Nothing, Says Your CEO

Do you need to justify your infrastructure spend to your CEO? In this article, we’ll equip you to communicate clearly and in CEO language about how the infrastructure investment you...

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Posted by Alex Nauda |
Optimizing Cloud Costs through Service Level Objectives

Are you spending too much on cloud services? Is there a way to optimize your cloud spend and dramatically lower it? Here’s a hint: it has nothing to do with...

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Posted by Kit Merker |
Do You Really Need Five Nines?

Call it what you will: Always On, Six Sigma, High Availability, or Five Nines. Management wants you to deliver a service as close to perfection as possible. Little do they...

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Posted by Marcin Kurc |
How to Explain SRE to Your CEO

As we discussed in the previous post, Site Reliability Engineering (SRE) is an operating model that helps your organization grow and innovate with velocity while maintaining infrastructure reliability for service...

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Posted by Kit Merker |
How do we measure the customer experience?

So many interactions with customers are going through digital channels that you’d think it would be easy to understand what our users are going through! It seems archaic to force...

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Posted by Marcin Kurc |
How the CEO Should Think About SRE

It’s 2020, and your customers expect a lot of you: they expect the most innovative services, up-to-date websites, easy to use software applications, and intuitive mobile interfaces. And, they expect...

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Posted by Kit Merker |
An Easy Way to Explain SLOs and SLAs to Business Executives

If you appreciate the irony of TLA (a recursive acronym for "three-letter acronym") this blog is for you. Even if you find the “alphabet soup” of business unappetizing, read on...

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Posted by Brian Singer |
How Product Managers And SRE Together Can Delight Customers

If you are a software product manager, you probably spend a lot of time thinking about how to delight your customers with new features and high-quality services. After all, your...

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