Kit Merker

Posted by Kit Merker |
Nobl9 & Adobe Systems: Let’s Talk SLOs for OpenStack

Delivering reliable software services is a challenge for any team running infrastructure, and OpenStack is no exception. Service Level Objectives (SLOs) help bring a data-driven approach to defining, measuring, and...

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Posted by Kit Merker |
5 “Reasons” I Hate SLOs

Excuses! I’ve heard them all. When it comes to why people “hate” Service Level Objectives (SLOs), I have heard my share of explanations, so many, in fact, that I’ve been...

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Posted by Kit Merker |
Creeping Latency Metrics: Review of a Subtle Kubernetes Serverless Scalability Bug

TL;DR—To avoid scalability cliffs, you should pay attention to creeping latency. Think of it like a tire. If you have low pressure, you had better keep an eye on it...

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Posted by Kit Merker |
Measuring and Optimizing CPU Performance

Software engineers are under constant pressure to make their desktop, laptop, and client applications run as efficiently as possible.  That’s easier said than done. Just ask Aaron Tyler, Principal Software...

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Posted by Kit Merker |
Do You Really Need Five Nines?

Call it what you will: Always On, Six Sigma, High Availability, or Five Nines. Management wants you to deliver a service as close to perfection as possible. Little do they...

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Posted by Kit Merker |
Creating Your First SLO: A Discussion Guide

Congratulations! You are ready to sit down with your team and establish your first Service Level Objective (SLO). You might be wondering where to start. Here’s an outline of how...

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Posted by Kit Merker |
How do we measure the customer experience?

So many interactions with customers are going through digital channels that you’d think it would be easy to understand what our users are going through! It seems archaic to force...

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Posted by Kit Merker |
An Easy Way to Explain SLOs and SLAs to Business Executives

If you appreciate the irony of TLA (a recursive acronym for "three-letter acronym") this blog is for you. Even if you find the “alphabet soup” of business unappetizing, read on...

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Posted by Kit Merker |
SRE 101: The SRE Toolset

What tools do you need to get started with SRE? Much has been written, especially by the founders of the Site Reliability Engineering (SRE) concept at Google, about the benefits...

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