97 Things Every Cloud Engineer Should Know: The Basics of Service-Level Objectives

Kit Merker, Brian Singer, and Alex Nauda of Nobl9 contributed to the new O’Reilly book “97 Things Every Cloud Engineer Should Know”.
 
They authored an introduction to creating and managing service level objectives (SLOs).
 
The chapter addresses all the reasons why well-designed SLOs are a cloud engineer’s best friend. SLOs protect customer happiness, deliver business impact, and serve as a common language between business and technical stakeholders.

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